Lessons Learned Systems
We design and embed frameworks for identifying, capturing, validating, and acting on lessons from operations, projects, and incidents.
Step 1: Initial Discovery & Scoping
🔹 Purpose: We try to understand your operational environment, your current gaps, and the scale of the ambition for learning.
🔹 We will then:
Conduct stakeholder interviews (commanders, directors, planners)
Review any existing reports, tools, and current knowledge practices
Map the current “lessons flow” (if any exists)
📄 Deliverables: Lessons Learned System Brief (scope, context, design intent)
Step 2: Design of Lessons Framework
🔹 Purpose: We will develop a customised system aligned to your mission, structure, and governance.
🔹 We will:
Define the learning cycle: capture → validate → share → apply
Develop the governance roles if needed (Lesson Owners, Review Panels, KM Leads)
Tailor taxonomies, templates, and thresholds for lesson classification
📄 Deliverables: Lessons Learned Policy, Process Maps, Template Suite
Step 3: Platform and Repository Setup
🔹 Purpose: We will build or integrate the digital environment for storing, tagging, and retrieving lessons.
🔹 We will:
Design metadata structure and taxonomy for lessons repository
Set up SharePoint site, KM portal, or existing system integration
Define access controls, tagging schemes, reporting views
📄 Deliverable: Operational Knowledge Portal with user guidance
🔹 Purpose: We will equip your staff with the mindset and tools to capture and act on lessons.
🔹 We will:
Deliver AAR facilitation training for officers, managers, or team leads
KM system onboarding for lesson submission and retrieval
Conduct workshops in sector-specific simulation or scenario walkthroughs
📄 Deliverables: Trained Facilitators, KM Quick Guide, Induction Packs
Step 4: Training & Onboarding
Step 5: Pilot Implementation
🔹 Purpose: We will run a live test of the system in a real operation or project cycle.
🔹 We will:
Support your teams during a live AAR or project review
Capture and process live lessons using the new workflow
Gather user feedback and refine processes accordingly
📄 Deliverables: Pilot Report, Refined Process Model
🔹 Purpose: We wil move from pilot to full deployment across teams or departments.
🔹 We will:
Finalise documentation, workflows, and system configuration
Run executive briefing or awareness session for broader adoption
Integrate with performance, audit, or planning cycles
📄 Deliverables: Launch Plan, Communication Pack, Go-Live Execution